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Troubleshooting
I Want to Upload a Creative for My Agency/Account/Website
You now have the ability to upload your own reusable creative items for your agency, a specific account in your agency or even a specific website in y...
Introducing The Ignite Creative Builder
The new Creative Builder is designed to enhance user experience and streamline the design process. Below are the key features that set it apart from p...
First Party Smart Mail
If this is your first time running direct mail with us, please utilize our support team for help. Just email support@launchlabs.ai and we can walk y...
Ordering Direct Mail Packages
Users with billing access can order Direct Mail packages from the subscription billing & payments section Available Packages will be displayed, based ...
Top Automotive Offer Strategies
Congratulations on completing your onboarding process! Now, it's time to start adding offers to your site. We've gathered some of the best offers fro...
Setup Guide
4 simple, but very important steps to complete your website setup! If you are missing any of these key steps, you will see "Setup Guide" in the navig...
How to create custom audiences in Capcom
https://scribehow.com/shared/How_to_Assign_Segments_to_Categories_on_a_Website__fmXX5ZPWR0Gy3Qkzy3HbFA
Competitor Overview
<aside> 👉 Short summary: There is not any other product exactly like us in the marketplace. We will keep this list current for the companies we know ...
What advertising audiences are available in Ignite
Ad networks (Google, Facebook, Instagram, Trade Desk/Display, Etc) maintain identity records on all the visitors they see on their networks. In order ...
Lead Qualification Questions for Surveys
We are excited to announce that our platform now allows for follow-up questions in visitor surveys to better qualify leads! By asking more targeted qu...
What if we already ask people to share location on our website, do we still need your tag?
If you were collecting location based data on your website we would still need our tag on the site here's why: We need to be able to assign an identif...
Who do you use for data providers?
We use several different data providers and decision off of all of them depending on different circumstances. The exact providers are proprietary as i...
Can we export hashed emails from platform?
How to do it is included in our API documentation: Platform API Documentation
Setting Up White Label Platform Domain Name / URL
Note: These are instructions to be sent to the individual or company that manages the website for the Agency. We cannot do this for them! Please let ...
What are attribution models and which one should I use
https://agencyanalytics.com/blog/marketing-attribution-models
What is Platform Email Cadence
It tests all the visitors it knows against these conditions: It finds individuals who have been on the site within the past week but not within the pa...
How does Geolocation Tracking Work
Historically, types of geolocation in the marketplace have been of a couple different flavors: IP Address-based Fingerprint / Cookie-based IP Address-...
Where can I find information about OEM compliance: fonts, colors, etc?
In the Launch Labs Google Drive there's a pdf called Brand Cheat Sheet - This has details like colors, logos, and basic compliance requirements. Here'...
Privacy + Email Opt Out Questions + Concerns
Every website on the platform is deployed with its own privacy and data opt out page. This can be found under Settings > Site Info > Opt Outs This pa...
Onsite offers with images only
You now have the option to only show the offer creative on an onsite offer. Here's an example: Agencies and other users with access to graphic artists...
How to Add things to Knowledge Base
Click into content and type out what we need to know about the various topics. Use the buttons at the bottom of the editor to add things like Video to...