Ignite LiveView

This article explains how to find and navigate the LiveView feature in Ignite. LiveView enables you to monitor live and recent visitor activity on your website with interactive map tools and enhanced insights. LiveView is located under the Insights dropdown in Ignite.

Watch this video tutorial to see the full process in action:

👉 Before following this guide, make sure you are logged into the platform.

Look at the "Live visitors" section to view the current active users on your platform.

If no visitors or information is displaying on this page, the tracking tag has fallen off the website. Click here for more information, How to Find Your Tracking Tag.

The audience score is a predictive index of where potential customers are falling on the buyer funnel. For more details, see the Guide on Understanding the Insight Summary.

LiveView displays activity for the past 24 hours. For weekly and monthly statistics, use the Insight Summary page.

When looking at the LiveView map, you can see the site visitors represented as dots. The green dots represent live visitors, and the blue dots represent visitors in the past 24 hours.

Within the Fullscreen map controls, you can use the "Map camera controls" button to access navigation tools that let you adjust the map view. You can also move the view of the map by simply clicking and dragging.

You can click on any of the dots to see more information about the visitor.

Clicking on a visitor dot will bring up an information page, displaying if available, information about the potential customer, the audiences they fall under, the recent pages they visited, and the recent engagements of the person at the location identified.