Strengthen Loyalty with Real-Time Customer Recognition
You might not know when your customers are back on the market, but we do.
Even the most loyal customer base is vulnerable to change—up to 40-60% of customers may switch to another brand during their next purchase cycle. Why? OEMs often miss opportunities to re-engage past customers because they lack visibility into when a customer re-enters the active shopping phase.
Capture More Leads Without Extra Effort
Conventional marketing tactics are effective for engaging customers who respond to campaigns, but they miss the unengaged, anonymous visitors that could become valuable leads.
Our solution fills these gaps by identifying anonymous visitors in real-time, giving your dealership an edge without replacing your current marketing efforts.
With Loyalty Lead Alerts by Launch Labs
The moment a past customer re-enters the market as an “Active Shopper,” Launch Labs identifies them as a “Loyal Customer Retention Opportunity.”
This enables immediate and follow-up engagement campaign to significantly increase the volume of retention opportunities available.
Frictionless For Your Team
Alerts to Your Dealership
When a past customer visits your website:
You receive an immediate notification
Dashboard Reporting
Email Reporting
CRM/CDP Push
The customers’ website activity is tracked to provide you detailed insights about their current and future preferences as they continue to shop.
Automated Emails to Customers
There are several options how a past customer can be engaged:
On-Site Engagement Messaging
Automated Email and Direct Mail
SMS Messaging
Push into Digital Ad Audience Cohorts
To easily share this tool, download our Customer Loyalty Engine 1-Pager here: